Terms of service.

BOOKING TERMS & CONDITIONS

By making a reservation at Natural Wine Bar, you agree to the following terms:

1. ARRIVAL TIME: Please arrive within 15 minutes of your booking time. Tables may be released after this period to accommodate waiting guests.

2. BOOKING DURATION: Standard bookings are allocated 2 hours. Please contact us directly for extended bookings.

3. CANCELLATION POLICY: Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may incur a charge of $25 per person.

4. FINAL NUMBERS: We require confirmation of your final guest count at least 24 hours prior to your booking.

5. MINIMUM SPEND: A minimum spend may apply for certain tables or large groups.

6. VENUE POLICIES:

• No minors/under 18s permitted on premises

• No BYO food or beverages

• Dress code: Smart casual (no sportswear after 6pm)

7. SERVICE TYPES:

• DIY Experience (Thursday & Sunday evenings): Self-service bar concept

• Full Service (Friday & Saturday evenings): Complete table service

8. SPECIAL REQUIREMENTS: Please inform us of any allergies or special requirements when booking.

9. RIGHT TO REFUSE: We reserve the right to refuse service to anyone who breaches these terms or behaves in a disruptive manner.

We appreciate your understanding and look forward to welcoming you to Natural Wine Bar.

10. You can bring your own cake for special occasions. We charge a $5 per person cakage fee based on your total booking size to cover cake preparation, cutting, and plating service.

11. Definitions of PEAK, SHOULDER & OFF-PEAK Periods:

PEAK:
January, April, November, and December and every day 7 days either side of a Public holiday in NSW & QLD, and all public school holidays in NSW & QLD.

SHOULDER:
March (excl. Easter), July, September, October.

OFF-PEAK:
February, May, June, August.

Combined Public Holidays in NSW & QLD
Both States:
~ New Year's Day (January 1) ~ Invasion (Australia) Day (January 26) ~ Easter (Good Friday, Easter Saturday, Easter Sunday, Easter Monday (date varies March/April) ~ Anzac Day (April 25) ~ Christmas Day (December 25) ~ Boxing Day (December 26)

QLD
~ Labour Day (first Monday in May) ~ King's Birthday (first Monday in October)

NSW
~ King's Birthday (second Monday in June) - NSW only ~ Labour Day (first Monday in October)

Typical School Holiday Periods NSW & QLD

Summer Holidays (December-January)
NSW: Summer vacation begins around December 20 and ends in late January (about 6 weeks)
QLD: The end of year holidays begin around December 15 and last until late January

Autumn/Easter Holidays (March-April)
NSW: Approximately 2 weeks in April, often aligned with Easter
QLD: Queensland ties school holidays closely to Easter

Winter Holidays (June-July)
NSW: Approximately 2 weeks in July
QLD: From late June to mid-July (typically 2 weeks)

Spring Holidays (September-October)
NSW: Approximately 2 weeks in late September to early October
QLD: From late September to early October (about 2 weeks)

12. Be nice. Be kind. Be honest.